Booking rules

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Points Allocation
The booking system is based on a calendar of available weeks and a system of usage points. Bookings will be accepted on a first come, first served basis.
The Calendar
If a week is already reserved, Homeowners may add themselves to the Waiting List for that given week which costs 0 points. Should that week become available, the Homeowner will receive an email notification and have 24 hours to accept or decline this new booking.
Completed and in-progress collections

Completed Collections
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Each Homeowner in the Collection will be allocated 38 points per year.
Points drops occur in May (12 points), August (12 points), November (14 points). 

In-progress Collections
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Homeowners will be allocated a prorated amount of points according to the opening date of their homes.
Points drops occur approximately 10 weeks prior to a home going live.
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Making Bookings
Homeowners must always book via Valeria, August’s online booking platform, to use their homes, including last minute bookings.
Waiting List
If a week is already reserved, Homeowners may add themselves to the Waiting List for that given week which costs 0 points. Should that week become available, the Homeowner will receive an email notification and have 24 hours to accept or decline this new booking.
Last Minute Booking
Homeowners can book last-minute stays for 0 points if a week is available within 30 days of the booking’s start date. The booking will switch to 0 points at 00:00 UTC 30 days before the booking’s start date. Last-minute bookings can be made up until 48 hours before the booking’s start date.
In-progress Collections
Homeowners can book weeks during the soft launch period which is the first 6 weeks in newly opened homes. This phase marks the initial stays in these homes, during which visits may be required from contractors.  
Cancelling Bookings
Homeowners can cancel with no penalty 40 or more days before the start date of the booking.
Points Refund
Cancellations made 39 days or less before the booking’s start date will prompt a notification to other Homeowners in the collection, alerting them of the newly available booking.  If the cancelled booking is reserved by another Homeowner, the cancelling Homeowner will receive a full points refund.  If the booking is not reserved by another Homeowner, the Homeowner will lose their points. Homeowners will not get their points refunded if they rebook the week themselves.
Booking Limitations
Homeowners are not permitted to book more than one home for the same dates.
Ski Season -  2nd week Dec - 3rd week April
Each Homeowner will be allowed to book only one week during the French Alps skiing season, with the 1st batch of points. There are no restrictions on the number of ski weeks bookable in the following two points releases. 
Special Dates
Homeowners may only book one special date in the 1st and 2nd points releases. Special dates are: Christmas, New Years, and Thanksgiving. By the 3rd points release, Homeowners have the opportunity to book a second special date if it remains available. 


*Please note that the Booking Limitation rules mentioned above only apply to completed collections. While collections are still being built, these rules may vary to ensure a fair approach for all Homeowners based on your collection's timeline.
Booking Details
Homeowners must fill out the Valeria Booking Form ahead of their stay.
General Rules
Check-in: 4pm | Check-out: 10am Early arrival or late departure requests must be submitted to the team and are subject to approval.  Bedrooms Required: The Homeowner will be invoiced according to the amount of rooms specified on the booking form. Special Requests: Special requests must be requested in advance & confirmed with the team.
Booking for Family & Friends
Homeowners can make reservations on behalf of family or close friends. If a booking is made on behalf of a third party and the Homeowner is not present for the stay: The guest URL must be shared and a proof of ID of the primary guest must be uploaded.
Consecutive Stays
Valeria works on a week-by-week booking function. For consecutive bookings where there are are no changes in booking details, complete the booking form for the first week. 

If there are any changes to the stay after the first booking, please update the subsequent booking accordingly. Click Update Booking once all fields have been completed.
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Pets Policy
Owners bringing their dogs must notify the August team prior to arrival, and will be charged a deep clean fee, according to the Rate Card.
Dogs are accepted on the condition that they are house and toilet trained. They are not allowed in the bedrooms. It is the owners responsibility to clean up after their dogs and ensure there is no mess left inside or outside of the property.  The August team has the authority to refuse access of a dog to the home if the animal causes too much damage to a property.
Fees & Damages
A Homeowner will receive an invoice at the end of every stay. August is in charge of sending the invoice and collecting the funds on behalf of the collection.
Usage Fee
A usage fee is charged based on the usage of the property and covers the cost of cleaning the property and any special requests. All fees are based on the collection-specific Rate Card.
Leaving The Home
Owners are requested to leave the homes in the following condition, according to the departure information stated in the Home Guide. Leave the dirty dishes in the dishwasher. Leave all towels on the floor of the bathrooms. Put all rubbish in the correct bins according to the Home Guide. Owners are not expected to clean the bedsheets and towels, these will be cleaned professionally. It is, however, appreciated if the sheets are removed from the beds and left on the floor. Upon departure, house keys must be left/stored according to the instructions in the Home Guide. If the home is not left in a respectable manner, the Homeowner will be subject to additional cleaning charges.
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Damage & Personal Belongings
Anything damaged will be replaced and invoiced to the Homeowner directly. We ask that you don’t leave personal belongings in the properties. Anything left at the homes that cannot be reused by other Homeowners (i.e. clothes) will be either shipped back (at the Homeowners expense), or discarded.  Books, and swimming pool equipment may be left and the Property Manager will monitor whether to keep these or not depending on their state and usability.
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Booking for Family & Friends
Homeowners can make reservations on behalf of family or close friends. Homeowners may not let (rent out) their homes.  If a booking is made on behalf of a third party and the homeowner is not present for the stay: The homeowner shall remain responsible for the usage fee and for all/any losses or damage caused by the person who will be using the Holiday Home.
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*Please note that August reserves the right to make reasonable changes to the Booking System in order to improve the service offered to homeowners.
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